This Privacy Policy explains how horizon-tread ("we", "us", or "our") collects, uses, and protects your personal information when you use our website and services.
Information We Collect
We may collect the following types of information:
- Personal identification information: Name, email address, and postal address when you submit enquiry forms or book our services.
- Pet information: Details about your animals including species, breed, age, and health requirements necessary to provide our services.
- Technical data: IP address, browser type, device information, and browsing patterns collected automatically when you visit our website.
- Communication records: Records of correspondence when you contact us via email or through our website forms.
How We Use Your Information
We use the information we collect for the following purposes:
- To process and manage your service bookings
- To communicate with you about your enquiries and appointments
- To provide appropriate care for your pets based on the information you supply
- To improve our website and services
- To comply with legal obligations
Legal Basis for Processing
We process your personal data on the following legal grounds:
- Contract performance: Processing necessary to fulfil services you have requested
- Legitimate interests: Processing necessary for our business operations, provided this does not override your rights
- Consent: Where you have given explicit consent for specific processing activities
- Legal compliance: Processing necessary to comply with applicable laws
Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your data with:
- Service providers who assist in operating our website and business (under strict confidentiality agreements)
- Legal authorities when required by law
Data Retention
We retain your personal information for as long as necessary to provide our services and fulfil the purposes outlined in this policy. For booking records, we typically retain information for seven years for legal and accounting purposes.
Your Rights
Under applicable data protection laws, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (where legally permissible)
- Object to certain processing activities
- Request data portability
- Withdraw consent where processing is based on consent
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.
Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:
horizon-tread
47 Meadowbrook Lane
Kensington, London
W8 5PN
[email protected]