About Us

Our Story

What began as a small neighbourhood grooming service has grown into a comprehensive pet care provider trusted by thousands of families.

Founded in 2015, horizon-tread emerged from a simple observation: pet owners deserved better options for their companions' care. Our founder, having spent years in veterinary assistance, noticed a gap between clinical treatment and everyday pet care needs.

Today, we operate from a purpose-built facility designed with animal comfort as the primary consideration. Every aspect of our space—from the non-slip flooring to the calming colour palette—reflects our understanding of what puts animals at ease.

Peaceful pet care facility with natural lighting

Our Values

Animal-First Approach

Every decision we make prioritises the wellbeing and comfort of the animals in our care. Stress-free environments lead to happier, healthier pets.

Transparent Communication

We keep you informed at every stage. Whether it's a grooming update or a boarding report, you'll always know how your pet is doing.

Continuous Learning

Our team regularly attends workshops and training sessions to stay current with best practices in animal care and handling techniques.

Our Commitment to Quality

We believe that quality pet care extends beyond the basics. It means understanding that each animal has their own personality, preferences, and needs.

Our staff-to-animal ratios are deliberately kept low to ensure personalised attention. We maintain detailed records for returning clients, noting everything from preferred treats to grooming sensitivities.

The products we use are carefully selected for safety and effectiveness. We avoid harsh chemicals and opt for gentle, pet-appropriate formulations that clean without irritating sensitive skin.

Well-groomed dog receiving professional care

Meet Our Team

Passionate professionals who treat every pet as their own.

Victoria Barnes

Lead Groomer & Founder

Thomas Mitchell

Boarding Manager

Emma Richardson

Animal Care Specialist